RETURNS & REFUNDS

Most pieces from The Dealer are made to order. Because each piece is produced individually, we do not accept returns or exchanges for change of mind, incorrect sizing or personal preference.

RING SIZING

Please check your ring size carefully before placing an order. Our Ring Sizing Guide is available to help you determine the appropriate size.

If you are unsure of your size, please contact us before placing your order.

Incorrect sizing is not considered a manufacturing defect. Resizing may be possible depending on the design and will be considered on a case-by-case basis. Additional charges may apply.

DAMAGED OR INCORRECT ORDERS

Each piece is inspected before being shipped. If your order arrives damaged or you believe you have received an incorrect item, please contact us within 3 days of receiving your order.

Please include your order number and clear photographs of the item and its packaging so that we can assess the issue.

If the item is confirmed to have been damaged before or during delivery, or an incorrect item was sent, we will work with you on an appropriate resolution.

HANDMADE CHARACTERISTICS

Our jewellery is made through processes including sand casting, fabrication and vacuum casting, followed by hand finishing.

Small variations in surface texture, marks, form and finish are expected between individual pieces. These characteristics are part of the handmade process and are not considered defects.

LOST PARCELS

Once an order has been dispatched, delivery is handled by the shipping carrier. Tracking details will be provided where available.

While we take care to prepare each order for shipment, delays or loss during transit can occasionally occur. In the event of a delivery issue, please contact us with your order and tracking details and we will do our best to assist.

Refunds or replacements are not available for parcels confirmed as lost during transit.

CANCELLATIONS

Orders may be cancelled only if production has not yet begun. Once production has started, the order cannot be cancelled as the piece has already entered the making process.

To request a cancellation, please contact us as soon as possible after placing your order.

CONTACT

For questions regarding returns, refunds or an existing order, please contact us at: info@thedealerofficial.com

Please include your order number where applicable.