SHIPPING & DELIVERY

Last updated: 11/08/2026

The Dealer is based in Singapore. Orders are made and shipped from Singapore.

PRODUCTION TIME

Most pieces are made to order. Please allow approximately 2–3 weeks for your piece to be produced and finished before it is shipped.

Production time is separate from shipping and delivery time.

Some pieces may require additional time depending on the design and level of intricacy. If an order requires significantly more time than expected, we will contact you with an update.

SHIPPING

We offer local and international shipping.

Available shipping methods and rates are calculated at checkout based on your delivery address.

Once your order has been completed and dispatched, you will receive a shipping confirmation with tracking information where available.

DELIVERY TIMES

Delivery times vary depending on your destination and the shipping method selected at checkout.

Estimated delivery times provided by the shipping carrier are estimates only and do not include production time.

Delays may occur due to customs processing, public holidays, weather, carrier disruptions or other circumstances outside of our control.

INTERNATIONAL ORDERS

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

These charges are not included in the product or shipping price unless otherwise stated and are the responsibility of the customer.

The Dealer is not responsible for delays caused by customs or other authorities in the destination country.

SHIPPING ADDRESS

Please ensure that your shipping address is correct before completing your order.

If you notice an error in your address, contact us as soon as possible. We may be able to make changes if the order has not yet been dispatched.

The Dealer is not responsible for parcels delivered to an incorrect address provided by the customer.

LOST OR DELAYED PARCELS

Once your order has been dispatched, delivery is handled by the shipping carrier. Tracking details will be provided where available.

While we take care to ensure every order is properly prepared for shipment, delays or loss during transit can occasionally occur.

If there is an issue with your delivery, please contact us with your order number and tracking details and we will do our best to assist.

Refunds or replacements are not available for parcels confirmed as lost during transit.

UNCLAIMED OR RETURNED PARCELS

If a parcel is returned to us because it was not collected, the delivery address was incorrect, or delivery could not be completed, additional shipping costs may apply if the parcel needs to be sent again.

Please contact us if your parcel has been returned so we can arrange the next steps.

CONTACT

For questions regarding shipping or an existing order, please contact:

The Dealer
Singapore
info@thedealerofficial.com